How to buy

Ordering online

1. Click on the products that you wish to purchase, they will automatically be added to your shopping cart.
2. When you have finished please proceed to the checkout, which is located within your basket, and follow the instructions for payment.
3. On receipt of your first order we will send you login details, your details will be saved for future orders.

Existing customers

If you are an existing trade customer please send an e-mail with your company details to sales@emeliaaccessories.co.uk, you will receive a user name and password within 24 hours. Future orders placed will be added to your account where your current terms and conditions will apply.

Delivery and Carriage

Your order will normally be dispatched within 3 working days. Next day delivery is an option, higher rates may apply.
UK mainland orders of £150 or more (excl VAT) are delivered free of charge. Orders under that amount are charged at £7.00 to UK mainland destinations.
Northern Ireland – Orders over £300 are delivered free of charge. (excl VAT). Any orders under that amount are charged at £20.00
Republic of Ireland – Orders over £400 delivered free of charge. Any orders under that amount are charged at £20.00
Overseas- For overseas customers we can deliver to your freight forwarder free of charge in the UK. We can also quote on CIF and FOB shipments to the required destination.

VAT

VAT for UK and Northern Ireland customer is 17.5%
For EC registered companies we do not charge VAT if you can provide us with VAT exempt number.
For non European Community trading companies we do not charge VAT

Other ways to buy

Telephone: If you already know what you need you can telephone your order through on +44 (0)1455 619777
Head Office: For volume orders please contact our national account sales team on the above number.
Trade Fairs: We currently exhibit at both NEC Spring and Autumn Fairs. Please see Latest news for details

FAQ’s

Q. Are the merchandisers delivered fully stocked?
A.  Yes all our stands are delivered fully stocked saving you time and money.
Q. How is VAT charged?
A. The prices exclude VAT, which is currently 17.5% in the United Kingdom. If you reside outside the UK, but within the European Union, UK VAT will not be charged if you provide a local VAT registration number.
Q. How can I pay?
A. The easiest way is to pay by credit or debit card online. This is processed via a secure server. Alternatively you can make arrangements to pay by bank transfer details below:
Emelia Accessories Ltd, NatWest Bank Nuneaton, Sort Code: 54-21-13,
Account – 31087450, BIC – NWBK GB 2L IBAN – GB39 NWBK 5421 1331 0874 50
Please be aware you cannot pay by bank transfer when ordering from our website, website purchases is by card only.
Q. Do you offer a re-carding / labelling service?
A. Yes, we have our own in house re-labelling department.
Q. What happens about faulty goods and short deliveries?
A. Short deliveries and faulty items should be reported within 2 working days after delivery which are immediately credited.