How to buyAll the information you need to know when you are ready to buy from Emelia
|Ordering online||Click on the products that you wish to purchase, they will automatically be added to your shopping cart.
When you have finished please proceed to the checkout, which is located within your basket, and follow the instructions for payment. Contact us to apply for login details, your details will be saved for future orders. Minimum order £50 (excl VAT and delivery).
Prices exclude re-barcoding or re-labelling.
|Existing customers||If you are an existing trade customer please send an e-mail with your company details to sales, you will receive a user name and password within 24 hours. Future orders placed will be added to your account where your current terms and conditions will apply.|
|Delivery and carriage||Your order will normally be dispatched within 3 working days.
Next day delivery is an option, higher rates may apply. UK mainland orders of £150 or more (excl VAT) are delivered free of charge. Orders under that amount are charged at £7.00 to UK mainland destinations.
Orders over £300 are delivered free of charge. (excl VAT). Orders under that amount are charged at £20.00
Republic of Ireland
Orders over £400 delivered free of charge. Orders under that amount are charged at £20.00
For overseas customers we can deliver to your freight forwarder free of charge in the UK. We can also quote on CIF and FOB shipments to the required destination.
|VAT||VAT for UK and Northern Ireland customer is 20%.
For EC registered companies we do not charge VAT if you can provide us with VAT exempt number.
For Non-European Community trading companies we do not charge VAT.
|FAQ||Q. Are the merchandisers delivered fully stocked?
A. Yes all our stands are delivered fully stocked saving you time and money.
Q. How is VAT charged?
A. The prices exclude VAT, which is currently 20% in the United Kingdom. If you reside outside the UK, but within the European Union, UK VAT will not be charged if you provide a local VAT registration number.
Q. How can I pay?
A. The easiest way is to pay by credit or debit card online. This is processed via a secure server. Alternatively you can make arrangements to pay by bank transfer details below:
Emelia Accessories Ltd, NatWest Bank Nuneaton, Sort Code: 54-21-13,
Account – 31087450, BIC – NWBK GB 2L IBAN – GB39 NWBK 5421 1331 0874 50
Please be aware you cannot pay by bank transfer when ordering from our website, website purchases are by card only.
Q. Do you offer a re-carding / labelling service?
A. Yes, we have our own in house re-labelling department.
Q. What happens about faulty goods and short deliveries?
A. Short deliveries and faulty items should be reported within 2 working days after delivery, which are immediately credited.
Q. Do you offer sale or return?
A. We do not offer sale-or-return terms. Please note - imitation jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. We are unable to credit you for goods that have discoloured. For hygiene reasons we do not accept returns on earrings.